Privacy Policy

Effective Date: April 2, 2026  |  Last Updated: April 2, 2026

1. Introduction and Who We Are

Welcome to Pequod's Pizza. We are a food service business operating in the United States, committed to delivering exceptional pizza and dining experiences to our customers. As part of that commitment, we take the privacy and security of your personal information seriously.

This Privacy Policy applies to all information collected through our website located at pequodspizzas.top (the "Site"), as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). It governs how we handle personal data in connection with our food ordering, customer support, and marketing activities.

For the purposes of this Privacy Policy, the terms "we," "us," "our," and "Pequod's Pizza" refer to the business entity operating under the name Pequod's Pizza. The term "you" refers to any individual who accesses, browses, or uses our website and Services.

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, you may contact us at any time using the information provided at the end of this document.

2. Governing Law and Regulatory Framework

As a business operating in the United States, we comply with applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including the mishandling of consumer data.
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which grants specific privacy rights to California residents.
• The CAN-SPAM Act, governing commercial electronic communications.
• The Children's Online Privacy Protection Act (COPPA), protecting the privacy of children under 13.
• Any other applicable state privacy laws, including those enacted in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states as applicable.

We are committed to maintaining compliance with all applicable regulations and updating our practices as laws evolve.

3. Information We Collect

We collect various types of information in connection with your use of our Services. This information falls into the following broad categories:

3.1 Personal Information You Provide Directly

When you interact with us — for example, when you place an order, create an account, contact customer support, or sign up for our newsletter — you may voluntarily provide us with personal information, including:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Email address, phone number, billing address, and delivery address.
• Payment Information: Credit or debit card details, billing information, and transaction history. Note that full payment card numbers are processed by our secure, PCI-compliant third-party payment processors and are not stored on our servers.
• Order Information: Details of food items ordered, special instructions, order history, and preferences.
• Account Credentials: Username and encrypted password for registered account holders.
• Communications: Messages, feedback, reviews, and other content you submit to us via email, web forms, or other communication channels.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior using cookies, web beacons, pixels, and similar tracking technologies. This information includes:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and other interaction data.
• Location Data: General geographic location inferred from your IP address (city/state level). We do not collect precise GPS location without your explicit consent.
• Log Data: Server logs that record requests made to our website, including timestamps, error codes, and access patterns.
• Cookie Data: Information stored in cookies and similar technologies on your device. See Section 8 for more details on our cookie practices.

3.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with information we already hold:

• Third-Party Platforms: If you interact with our social media pages or use social login features (e.g., "Sign in with Google"), we may receive basic profile information from those platforms.
• Delivery Partners: Third-party delivery platforms or services that facilitate order fulfillment may share transactional data with us.
• Analytics Providers: Aggregated behavioral and demographic data from analytics tools to help us understand how users interact with our website.
• Marketing Partners: Data from advertising partners to help us reach relevant audiences and measure ad performance.

3.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, driver's license numbers, racial or ethnic origin, religious beliefs, health information, or precise geolocation data, unless explicitly required for a specific service and with your express consent. If you believe you have submitted sensitive information to us inadvertently, please contact us immediately at [email protected].

4. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating with delivery partners.
• Managing your account and providing access to account features.
• Processing payments and preventing fraudulent transactions.
• Communicating with you about your orders, including order confirmations, updates, and delivery notifications.
• Providing customer support and responding to your inquiries and complaints.

4.2 Website Operations and Improvement

• Maintaining and improving the functionality and performance of our website.
• Conducting analytics to understand how visitors use our Site and identify areas for improvement.
• Personalizing your browsing experience, such as remembering your preferences and order history.
• Diagnosing and resolving technical issues and bugs.

4.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and updates about new menu items or events, where you have consented or where we have a legitimate interest to do so.
• Conducting targeted advertising on our website and third-party platforms based on your interests and browsing behavior.
• Measuring the effectiveness of our marketing campaigns and advertisements.
• Managing your opt-in and opt-out preferences for marketing communications.

4.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations.
• Enforcing our Terms of Service and other policies.
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, employees, and others.
• Preventing and investigating fraud, unauthorized access, and other illegal activities.
• Responding to lawful requests from government authorities, law enforcement, and courts.

4.5 Business Operations

• Conducting internal research and development to improve our menu and services.
• Analyzing customer feedback and reviews to enhance the quality of our offerings.
• Supporting business planning, forecasting, and reporting activities.

5. Legal Basis for Processing

Where applicable under U.S. privacy law frameworks, we process your personal information on the following legal bases:

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in operating our website and delivering our services. These service providers are contractually obligated to use your information only as directed by us and to maintain appropriate security measures. They include:

• Payment Processors: Companies that securely process credit card and other payment transactions (e.g., Stripe, Square, or similar PCI-compliant providers).
• Delivery Services: Third-party couriers or food delivery platforms that facilitate the delivery of your orders.
• Cloud Hosting Providers: Services that host our website, databases, and infrastructure.
• Email and Communication Services: Platforms used to send transactional and marketing emails.
• Analytics Providers: Tools such as Google Analytics that help us understand website traffic and user behavior.
• Customer Support Tools: Software platforms used to manage customer inquiries and support tickets.
• Advertising Networks: Partners used to serve targeted advertisements on our website and third-party platforms.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with a subpoena, court order, or other legal obligation.
• Requests from government agencies or law enforcement authorities.
• Protection of our legal rights or the rights, safety, and property of others.
• Investigation of suspected fraud, cybersecurity incidents, or other illegal activities.

6.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, sale of assets, or similar corporate transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change via email and/or a prominent notice on our website, and explain any choices you may have regarding your information.

6.4 With Your Consent

We may share your personal information with third parties in any other circumstances where you have provided your explicit consent to do so.

7. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it. All staff with access to personal data are bound by confidentiality obligations.
• PCI Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI-DSS) to protect your financial information.
• Secure Storage: Personal data is stored on secured servers with appropriate firewall and intrusion detection protections.
• Regular Security Audits: We conduct periodic reviews and assessments of our security practices and infrastructure.
• Data Minimization: We collect only the minimum amount of personal information necessary for the purposes described in this Policy.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. Cookies are small text files stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These enable core features like shopping cart functionality and secure login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting aggregated usage data.
• Functional Cookies: Allow our website to remember your preferences, such as your preferred language or location, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests. These may be set by our advertising partners.

8.2 Managing Cookies

You can manage your cookie preferences through your browser settings or by using our cookie consent tool on the website. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use and your options, please refer to our full Cookie Policy available on our website.

9. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

9.1 Rights for All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we have collected, used, disclosed, or sold about you over the past 12 months.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to legal exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, you have the right to opt out of the sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to purposes necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. You will not be denied goods or services, charged different prices, or provided a different quality of service based on your exercise of these rights.
• Right to Data Portability: The right to receive your personal information in a portable, readily usable format.

To exercise your California privacy rights, please submit a verifiable consumer request to us using the contact information provided in Section 14. We will respond to verified requests within 45 days, with the option to extend by an additional 45 days where reasonably necessary.

9.3 Rights for Residents of Other States

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws may also have rights to access, correct, delete, and port their personal data, as well as the right to opt out of the processing of personal data for targeted advertising. Please contact us to exercise these rights.

9.4 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: pequodspizzas.top

We may need to verify your identity before processing your request. Verification may involve confirming information associated with your account or providing additional identification. We will process your request in a timely manner consistent with applicable law.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data destruction procedures.

11. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18 without verifiable parental consent where required.

If you are under 18, please do not use our website or provide any personal information to us without the supervision and consent of a parent or legal guardian. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and, where confirmed, delete such information from our records.

12. International Data Transfers

Pequod's Pizza is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. Our servers, service providers, and business operations are located in the U.S.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your home country. By using our Services, you acknowledge and consent to the transfer of your information to the United States.

We take appropriate safeguards to ensure that any cross-border transfers of personal data are conducted in compliance with applicable laws and that your information remains protected to the standards described in this Privacy Policy.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other external services that are not operated by us. This Privacy Policy applies solely to our website and Services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply endorsement of the linked site or its privacy practices.

14. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our Privacy Team using the details below:

15. How to File a Complaint

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer privacy protections. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Privacy Protection Agency (CPPA)

If you are a California resident and wish to exercise your rights under the CCPA/CPRA, or if you have a complaint about a potential violation of the CCPA/CPRA, you may also contact the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

15.3 California Attorney General

You may also file a complaint with the California Attorney General's Office regarding potential CCPA violations:

• Website: oag.ca.gov/privacy/ccpa

15.4 State Attorneys General

Residents of other states with applicable privacy laws may file complaints with their respective state Attorney General's office. We encourage you to seek legal advice if you believe your privacy rights have been violated.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or business operations. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Send an email notification to registered users where the changes are significant.
• Display a prominent notice on our website for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and Services after the posting of any changes constitutes your acceptance of the updated Privacy Policy.

17. Accessibility of This Policy

We are committed to making this Privacy Policy accessible to all users. If you require this policy in an alternative format due to a disability or accessibility need, please contact us at [email protected] and we will make reasonable efforts to accommodate your request.